Dear Virgin Mobile....
Jun. 18th, 2010 10:02 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
carynb
This fancy-schmancy (supposedly) new billing system you've implemented? So far, I'm not impressed.
You never sent me either a new bill or a new account number, so that i could go into your system and check my balance for myself.
And then, this morning, you text me a friendly reminder to pay my bill before service is cut off? Not cool. I have not yet received this bill that I'm supposedly not paying. And I've not received the account number that I'm supposed to make the payment on. How, precisely, was I supposed to pay it?
After 25 minutes on hold with your support people, I am not a happy camper.
No love,
Me
P.S. If that friendly voice says "Thanks for hanging in there. You're a real trooper!" once more, I'll really start getting peeved.
You never sent me either a new bill or a new account number, so that i could go into your system and check my balance for myself.
And then, this morning, you text me a friendly reminder to pay my bill before service is cut off? Not cool. I have not yet received this bill that I'm supposedly not paying. And I've not received the account number that I'm supposed to make the payment on. How, precisely, was I supposed to pay it?
After 25 minutes on hold with your support people, I am not a happy camper.
No love,
Me
P.S. If that friendly voice says "Thanks for hanging in there. You're a real trooper!" once more, I'll really start getting peeved.
