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[personal profile] carynb
This fancy-schmancy (supposedly) new billing system you've implemented? So far, I'm not impressed.

You never sent me either a new bill or a new account number, so that i could go into your system and check my balance for myself.

And then, this morning, you text me a friendly reminder to pay my bill before service is cut off? Not cool. I have not yet received this bill that I'm supposedly not paying. And I've not received the account number that I'm supposed to make the payment on. How, precisely, was I supposed to pay it?

After 25 minutes on hold with your support people, I am not a happy camper.

No love,
Me

P.S. If that friendly voice says "Thanks for hanging in there. You're a real trooper!" once more, I'll really start getting peeved.

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carynb

April 2015

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